Welcome! Please review terms and conditions

These Terms & Conditions (“Terms”) govern all pet‑sitting, drop‑in, and related services provided by Playful Paws Services, LLC (“Company,” “we,” “our,” or “us”). By booking any service, the client (“you” or “your”) agrees to these Terms in full. For questions, contact us at playfulpawservices@gmail.com.

• You must provide accurate information about your pet’s health, behavior, routines, and special needs.
• Pets must be up to date on required vaccinations unless otherwise agreed in writing.
• You agree to provide all necessary supplies (food, medications, cleaning materials, leashes, etc.).
• You must disclose any history of aggression, biting, or behavioral concerns.
• You are responsible for securing your home (locks, alarms, gates) and informing us of any special access instructions.

•  If your pet becomes ill or injured while in our care, we will make reasonable efforts to contact you immediately.
• If you cannot be reached, you authorize Playful Paws Services, LLC to seek veterinary care at the nearest available clinic.
• You agree to cover all veterinary costs, transportation fees, and related expenses.
• We are not liable for health issues arising from pre‑existing conditions.

•  We are not responsible for damage to your home or property caused by your pet.
• We are not liable for injuries or illnesses that occur due to undisclosed behavioral issues, medical conditions, or environmental hazards.
• You agree to indemnify and hold harmless Playful Paws Services, LLC and its staff from claims, damages, or losses related to your pet’s behavior or health.
• Outdoor walks are conducted at our discretion based on weather, safety, and pet temperament.

•  You agree to provide safe and legal access to your home.
• Clients are required to maintain a physical key on the property in a secure lockbox as a backup access method. This ensures uninterrupted service in the event of malfunctioning electronic locks, dead batteries, or other access issues.
• Keys, codes, and access devices will be handled securely and returned upon request.
• We are not responsible for malfunctioning locks, alarms, or home systems.

•  Payment is due before or at the start of service unless otherwise stated.
• Cancellations made less than 24 hours before service may incur a fee.
• Holiday bookings may require a non‑refundable deposit.
• No refunds are issued for early returns or unused service time.

•  With your consent, we may take photos of your pet during service for updates or promotional use.
• Photos will never include identifiable images of your home or personal information.

•  In extreme weather or unsafe conditions, outdoor activities may be modified or canceled for your pet’s safety.
• In citywide emergencies, natural disasters, or evacuation orders, services may be suspended without liability.

•  We reserve the right to refuse or discontinue service if a pet shows aggression or poses a safety risk.
• You are responsible for all damages or injuries caused by your pet.

•  We do not provide medical procedures beyond basic medication administration (pills, drops, topical treatments).
• We do not guarantee specific outcomes related to training, behavior, or health.

By booking any service with Playful Paws Services, LLC, you acknowledge that you have read, understood, and agree to these Terms & Conditions.